Agents urged to prepare for post-election spike in calls

Agents are being urged to prepare for a surge in enquiries following the General Election this week

Many agents have reported that the market has slowed in recent days as buyers wait for the election outcome and possible interest rate cuts in the coming months.

But data from outsourced telephone answering and live chat provider Moneypenny has found that phone calls have typically increased by more than one-third in the days and weeks following the previous General Elections. 

In 2015, there was a 34% increase in inbound calls on the Monday following the election compared to the previous four weeks.

Samantha Jones, director at Moneypenny, is encouraging estate agents to ready themselves to provide extra support to clients and prospects over the coming weeks. She said: “Politics have a major impact on the property market all year round, but during election season, this is further compounded, and people reach out to experts for answers and support.”

“Unusual and unexpected spikes in enquiries can leave estate and letting agents overwhelmed due to inadequate resources, which can lead to the loss of valuable opportunities and a damaged reputation. By investing in outsourced support, property agents can cover all bases and ensure every lead is captured – no matter the new challenges the election result presents.”